Customer Service


Report Pump Station Alarm

If you see a flashing light or hear an alarm at a pump station, please call 843-987-9200.

Email Us

If you have questions about our services or would just like to give us some feedback.
Email us »


Report a Problem »

Directions »

Write to Us

Pamela Flasch
Director of Public Affairs
6 Snake Road
Okatie, SC 29909

Port Royal Customers

Any questions or concerns about your garbage and/or recycling service, please contact:
Waste Pro: 843-645-4100

To reserve our Community Room

Call BJWSA Receptionist
Reservation information

Military Contact Info

If you live on a military base and need to report a water or sewer problem contact the Trouble Desk:

  • Parris Island 843-228-3145
  • Marine Corps Air Station (MCAS)
    and Laurel Bay
  • Naval Hospital 843-228-5430
    (nights and weekends: 843-228-5600)

For information about water quality contact:

Pamela Flasch
Director of Public Affairs
Phone: 843-987-8053