Customer Alert/Urgent News


Resources for Reopening during COVID-19

As business owners and building managers, you are probably looking forward to the moment when you can open your doors again.

Don’t overlook your building’s water quality. As water sits stagnant in pipes and tanks within buildings, water quality issues can arise. Stale water should be flushed out of buildings before they reopen. That stale water makes it easier for unwanted bacteria to grow including Legionella, which can cause Legionnaire’s Disease.

Take the right steps to ensure proper water quality when returning buildings to service. See our list below for a variety of resources on reopening, including the checklist at right.

Here’s the short list:

  1. Flush your water system, including all sinks and fountains, ensuring that dry traps are not causing a sewer odor.
  2. Ensure safety equipment such as fire sprinkler systems, eye wash stations and safety showers are clean and well-maintained.
  3. Maintain your water system.


American Water Works Association (AWWA): How to ensure a Quality Opening and Water Utilities urge Building Managers to freshen Water Systems before Reopening: Find out what you need to do and why it matters.

Environmental Protection Agency (EPA): Information on Maintaining or Restoring Water Quality in Buildings with Low or No Use includes links to Maintaining or Restoring Water Quality in Buildings with Low or No Use and Restoring Water Quality in Buildings for Reopening. Includes the checklist and maintenance guidance.

Centers for Disease Control (CDC): Toolkit: Developing a Water Management Program to Reduce Legionella Growth and Spread in Buildings and Guidance for Reopening Buildings After Prolonged Shutdown or Reduced Operation. If you don’t have a water management program, this is the place to start.