Each and every day…
We treat and deliver an average of 20 million gallons of drinking water each day to more than 60,000 retail customers.
We also supply drinking water to wholesale customers who resell or redistribute our water to their residents. Overall, we serve more than 150,000 Lowcountry residents with drinking water.
We collect, treat and recycle more than 9 million gallons of treated wastewater (for about 43,000 sewer accounts) safely back into the environment each day.
BJWSA follows the regulations of the SC Department of Health and Environmental Control (DHEC) and the standards set in the Clean Drinking Water Act by the Environmental Protection Agency (EPA). We see these regulations and standards as the minimum and always strive to exceed these requirements.
Customer privacy is paramount at BJWSA
As originally reported in 2015, BJWSA signed an agreement with HomeServe USA to offer optional protection plans for customers’ home exterior water and sewer service lines. The original release is here.
Customer information was never provided to HomeServe nor are customer rates impacted by the agreement. The Authority only provided zip codes within the service area to HomeServe. This is in line with BJWSA’s mission, which is to inspire trust and enhance public health.
In exchange for a set-up fee and a 12% commission on any service plans sold, the Authority gave HomeServe USA the right to use the BJWSA logo on mailed advertisements. The set-up fee and monthly commission payments are placed in a hardship fund to assist needy customers with extenuating circumstances who could be in danger of disconnection of their water and/or sewer services. The United Way of Beaufort County administers the fund. Learn more here.
For questions about HomeServe or the Hardship Fund, please contact BJWSA at 843-987-9200.